One year of support is automatically included with the purchase of a CMS product, including software
upgrades. Additional support is available through a variety of support contracts, ranging from software-only
agreements to agreements that provide hardware upgrades and replacements.
Assurance 1.0 : software support
Unlimited telephone and online support
Applicable right-to-use licenses
All software updates (excluding marketable features)
Assurance 2.0 : software and hardware support
Unlimited telephone and online support
Repair and replacement of all covered hardware
Applicable right-to-use licenses
All software updates (excluding marketable features)
Assurance 2.1 : software and hardware support with training
Unlimited telephone and online support
Repair and replacement of all covered hardware
Applicable right-to-use licenses
All software updates (excluding marketable features)
Tuition, travel and accommodations for one person to any CMS in-house training course
All software updates (excluding marketable features)
Tuition, travel and accommodations for one person to any CMS in-house training course
Replacement of covered CPUs one time during the contract term. Replacement takes place during the final quarter of the contract term.
This agreement is a three-year obligation for existing customers and a two-year obligation for new customers.
All software updates (excluding marketable features)
Tuition, travel and accommodations for one person to any CMS in-house training course
Replacement of covered CPUs two times during the contract term. Replacement takes place immediately, and again
during the final quarter of the contract term. This agreement is a three-year obligation.
